Returns, refunds & warranty

Changed your mind

South African law (section 44 of the Electronic Communications and Transactions Act) lets you cancel an online purchase within 7 days after you receive it, without giving a reason and without a penalty. Here’s how it works with us:

• Tell us within 7 days of delivery, with your order number.
• Send the item back as you received it, with all accessories, manuals and packaging. Opening the box to have a look is fine.
• The only cost to you is the courier to send it back to us.
• We refund everything you paid, including the delivery fee, within 30 days of you cancelling. We aim for 7 business days after the item reaches us.

What can’t be returned just because you changed your mind

• Software, games and gift or activation codes once the seal is broken or the code is used.
• Custom PCs we assemble to your order. They’re still fully covered if something is faulty (see below).

Faulty items: your first 6 months

Everything we sell comes with the Consumer Protection Act’s warranty of quality (section 56). For 6 months after delivery, if a product is faulty, you can return it and choose whether we repair it, replace it or refund you. If we repair it and the same problem comes back within 3 months, we replace it or refund you.

This doesn’t cover damage from accidents, misuse, liquid, power surges, or repairs and changes not done by us or the manufacturer.

Manufacturer’s warranty

After the first 6 months, the manufacturer’s warranty takes over. It’s usually 1 to 3 years depending on the brand and product; ask us if you want to know before you buy. Everything we sell comes through official South African distribution, so the local warranty is valid.

You don’t have to deal with the supplier yourself: claim through us and we’ll handle it. Supplier repairs usually take 7–21 business days, and we’ll keep you updated.

Open box items

Open box items were opened, returned unused or used on display, and we check them before we sell them. The product page says what’s different, like missing packaging. You have exactly the same rights as with new items: 7 days to change your mind and 6 months for faults.

How to return something

1. WhatsApp us, call 062 207 4035 or email info@debzgaming.co.za with your order number and what’s wrong. Photos or a short video help a lot.
2. We reply within one business day with a return number and where to send it.
3. Pack it well, ideally in its original box, with all accessories.
4. For faults, we test it when it arrives, usually within 3–5 business days, and tell you what we found.

If our tests find nothing wrong, we’ll send it back to you with the results. In that case we may ask you to cover the courier.

Refunds

Refunds go back to the card or account you paid with. Your bank can take a few extra days to show the money.

Last updated 30 October 2026.